In my case, I've applied for Mozaic and it took less than 7 days to install the unit, activate the phone & internet and installation itself took <30mins. I applied my Mozaic at Al Sadd Branch, they are well accommodating and they informed me about everything I need to know on the service I've availed of. Just be patient with them because as I have heard that all their technicians who do the installations are subcontracted....