called more than 10X over a 6 week period to see when they would come and install it.. "Someone will call you later today, someone will come" was always their reply. I finally found a decent person on the phone (after yelling for a supervisor) who admitted Mozaic wasn't yet available in my area. Of course they couldn't cancel my application or return my money. Took my big hulk of a husband to go down there and get in their faces in order to do that.