MN - good for you,glad you have I have been here about 4 years and heard bad things about ALL the banks here. but if the OP wants to jump from the frying pan into the fire, so be it.

Khanan, please read my earlier comment, that is the point, it is not really being managed from abroad - it is managed locally. Like the BMW service centre here is locally managed, not managed from BMW HQ in Germany and ergo reflects the standards of local customer service (usually dismal).