JerseyBoy,
We all go through that phase and then we surrender give up and enter into a dormant stage... until we leave.
No customer service and no one gives a damn about it!
The common mistake is that we assume we are landing in a 1st world country, it may look like it but you have by now found out that its not yet the case, so just assume that you are in a country with poor infrastructures and if anything goes right, take it as a bonus.
If you can’t handle this sad reality, I guess you may have to go back from where you came from.

PS. No other providers except for Qtel (not always bad, it actually improved a lot since the "competitor" arrived) and the 'competitor" itself, Vodafone.