It’s not his fault, it’s the management's.
He is poorly paid, untrained and as LP said, probably bored.
The management (if they cared) would make sure that they would pay the employees a salary good enough to attract people with a minimum education and would in addition provide them with the adequate training.

It just does not happen here because no one cares about nothing...
This happens when money is cheap and pours freely out of the surface of earth – no need and no motivation to strive or succeed, the money was already there to start with…