This is ridiculous! There is a person who suffered an injury (regardless how minor) due to hostesses not doing their jobs and others trying to defend them?! Are you saying that they are all professionals and do as said?!?! Some of them are hopeless!!

If I were you JJ, I'd call QA office and take it from there... but you need to get a medical report done...

And Isobel, it just sounds like you've never been on a plane before! you came here by boat?!

Happy new year all :)