I feel naive for sure. I had hoped.
After the incident i went to the Tribeca stand and was given all the info correctly plus some! So it can be done.

Its so frustrating...its ticketing and there were a few 'big men' in charge but on their mobiles too busy to supervise, serve and train. Qatar gets conned by these idiots.

I could have trained these kids up in an hour. Instead there is an upset kid and and upset customers because the same thing happened to the lady next to me.