Natur,
It's about having the personal skills for Customer Service!
Politeness, kindness, amiableness, gentle manners, smiles, etc... are all MUST have, if you want to be excellent at customer service.
Generally speaking, due to reasons already pointed out here (and well known to Qatar Airways), certain cultures tend not to exhibit these traits in their native behavior.
Natur,
It's about having the personal skills for Customer Service!
Politeness, kindness, amiableness, gentle manners, smiles, etc... are all MUST have, if you want to be excellent at customer service.
Generally speaking, due to reasons already pointed out here (and well known to Qatar Airways), certain cultures tend not to exhibit these traits in their native behavior.