I think it is great that Qatar has things like QL that encourage open and real communication forums where everyone is treated equally .......and not based on their roles or status.

I have been enjoying this thread of discussion and love to be involved and share my personal view. I am NOT acting in a positional role or trying to advertise. I have learnt a lot form this thread including the way the structures of Qtel billing apparently works as it is different to my experience of the last year as a customer. I have been surprised by bills that were larger than I expected and I did not know how to have control of my spend, I was paying for things that I did not understand due to very complex price lists and a multitude of fees and I lost monthly fees that I did not use in a month. These were all on a company Post Pay, and we were not lucky enough to be transferred to new plans. These may well have changed with new plans and if so I am glad that competition is helping improve services for everyone in Qatar.

I have also used prepay in the past year for my family as they were unable to get approval for an account. We have paid a large premium to post pay as well as having to line up for credit at a store or a machine.

I have heard the same experiences from people I have spoken with and as we think about what we can do the innovate and improve these things for customers we have developed our solutions today of FREEDOM and FLEXI that are designed to address these issues. I hope we can improve the experience for people with these and encourage these discussions to continue so we can learn if we have made a difference or not and to make sure we continue to innovate and change based on people experiences. Please also remember if you use any of our services and do not like the experience you can leave as we do not have lock in contracts or hidden terms that force people to stay when they would rather CHOOSE to leave.

I have been lucky enough to be able to experience both Vodafone and Qtel services and continue to learn. At Vodafone we will continue to launch new services and pricing based on your feedback. I encourage everyone to try it as well and please continue the debate so we can learn and improve .....cause that is what happens with competition...improvement as we have already witnessed in the last year.

While I am lucky enough to be involved at Vodafone Qatar I promise to continue to stand for the customer and try to do all I can to improve telecommunications services for all the people in Qatar and hopefully make a real difference for the ceat State of Qatar.