Thanks for coming on here, and it’s great to see a CEO take time out of his schedule to argue on Qatar Living.
But!
I think it’s a bit cheeky to claim that Vodafone are reducing the number of “tricks and surprises,” when everything you’ve done so far is the opposite of transparent.
For example, I’m a bit surprised that I can only pay by credit card to get a Vodafone account, and that your next step is to offer direct debit. This seems a bit tricky to me, since it means you charge me without providing the control that cash payment offers. Why can’t I pay by cash or get a scratch card? Why can’t I get a bill sent to me? You’re giving me less choice, and telling me you’re making a world of difference. “Automatic payment” isn’t necessarily a good thing for a lot of people, and signing up to a payment plan isn’t my idea of FREEDOM.
Also – with Flexi, people get charged for the entire bundle again once the value is over, or at the end of 30 days, regardless of how much the balance is. With Shahry, I only get charged for the usage. This seems fairer to me.
You didn’t say when you launched that the free minutes only applied to calls to other Vodafone users – you sneaked that detail out the next day. You haven’t made it clear that the free minutes are only available to 31st December. You haven’t even apologized to the first 1,000 who – if the comments on Qatar Living are anything to go by – you should be saying sorry to for the poor service and confusion.
If you’re really listening to “customers,” you’ll be hearing that we’re not impressed by Vodafone so far.
Dear Grahame,
Thanks for coming on here, and it’s great to see a CEO take time out of his schedule to argue on Qatar Living.
But!
I think it’s a bit cheeky to claim that Vodafone are reducing the number of “tricks and surprises,” when everything you’ve done so far is the opposite of transparent.
For example, I’m a bit surprised that I can only pay by credit card to get a Vodafone account, and that your next step is to offer direct debit. This seems a bit tricky to me, since it means you charge me without providing the control that cash payment offers. Why can’t I pay by cash or get a scratch card? Why can’t I get a bill sent to me? You’re giving me less choice, and telling me you’re making a world of difference. “Automatic payment” isn’t necessarily a good thing for a lot of people, and signing up to a payment plan isn’t my idea of FREEDOM.
Also – with Flexi, people get charged for the entire bundle again once the value is over, or at the end of 30 days, regardless of how much the balance is. With Shahry, I only get charged for the usage. This seems fairer to me.
You didn’t say when you launched that the free minutes only applied to calls to other Vodafone users – you sneaked that detail out the next day. You haven’t made it clear that the free minutes are only available to 31st December. You haven’t even apologized to the first 1,000 who – if the comments on Qatar Living are anything to go by – you should be saying sorry to for the poor service and confusion.
If you’re really listening to “customers,” you’ll be hearing that we’re not impressed by Vodafone so far.
RESPECT