NZJen,
I am actually.
I am testing their "5 star" qualities.
After 2 follow up emails with no reply and several phone calls, they finally transferred me to the agent who is dealing with "my case".
She simply told me that she received the report, it’s under investigation and shortly she will reply to me.
Once I get it, I will update you with their response in the post I did about it.
As for Customer Service here, we all know either there is a low professional skills' display or the person (very often) has no power or authority to address your request and is afraid to pass your message to those who have the power to do something about it.
Take Qatar Airways, as an example. If you report on some failure to anyone, they will tell you to write a report, instead of ensuring you that they will improve that failure.
It’s truly a nightmare here, when compared to many many other countries with much less resources and wealth!
NZJen,
I am actually.
I am testing their "5 star" qualities.
After 2 follow up emails with no reply and several phone calls, they finally transferred me to the agent who is dealing with "my case".
She simply told me that she received the report, it’s under investigation and shortly she will reply to me.
Once I get it, I will update you with their response in the post I did about it.
As for Customer Service here, we all know either there is a low professional skills' display or the person (very often) has no power or authority to address your request and is afraid to pass your message to those who have the power to do something about it.
Take Qatar Airways, as an example. If you report on some failure to anyone, they will tell you to write a report, instead of ensuring you that they will improve that failure.
It’s truly a nightmare here, when compared to many many other countries with much less resources and wealth!
The truth is that here, not many care!