Your sponsor should do that for you. Otherwise, you contact your PRO, he will be the right person to do that for you.
As far as language is concerned, we cannot force them to change their national language for us, we are here to work in their country, and we have to follow their culture and language; still they are kind enough to tolerate other languages and cultures.
That is the reason, it is compulsory for every company to have an Arabic speaking PRO for dealing with the departments