Qtel is Qtel. Do not expect anything better than this. I have experienced the same problem. After waiting a long time (Make lot of call to 111), I visited one of the Qtel Centers. You know what the guy in customer service did? He wrote in a small paper '111' and told me to contact in this number. Nothing he can do about it! Fortunately the next week they inform me about the appointment. Please wait for your day!
Good luck!