finally got my laptop back after 2 wks & 3 days.
It took awhile, since the replacement DVD came from "dubai"

I got furious yesterday when the Cust Rep can't provide me as to when will the DVD replacement drive arrive in Doha.

After two hours, the lady told me the DVD arrived from Dubai, I may be able to get my laptop, the following day (which is today).

After an hour, the lady told me that I can pick it up the same day (that was yesterday)- it helps to be GROUCHY sometimes.

Good thing, when I got home, the DVD is really working.

Good thing my laptop is still under warranty.

thanks for all of your replies 2 wks ago.