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Ricksonrijoy

Ricksonrijoy

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RICKSON.RIJOY.P
Sr Infrastructure Engineer
Email: [email protected]
United States B1/B2 Visa holder: expiry date 03/March/2023
Skype Address: ricksonrijoy
Mobile:+974-30595527
________________________________________
INFRASTRUCTURE ENGINEER
Offering nearly 7 years of Consistent success as a certified Infrastructure Engineer providing ample opportunity to explore & excel in the field of Information and Technology and also carving out the niche for personal, professional as well as organizational goals.
________________________________________
PROFILE

 Dynamic and proactive professional offering nearly 8 years of experience in IT industry, with demonstrated abilities to interpret Business requirements, perform fit-gap sessions, define functional specifications, and recommend best business practices and maintain the system
 Possess experience in Installation, Configuration, Administration of Windows 2003/2008, 2012 ,AD, DNS, Exchange server 2010, Lync server 2010
 Accented with the latest trends and techniques of the field, having an inborn quantitative aptitude & determined to carve a successful and satisfying career in the industry. Enriched with the ability to learn new concepts & technology within a short span of time. Fully versed in Virtualization Hyper-v configuration and managing the Virtual Machine
 Well-developed communication skills with reputation of unwavering accuracy, credibility and integrity. Proven track record in team management to consistently raise efficiency levels.

AREAS OF EXPERTISE
IT Operations Team Management Training & Development Server Database ManagementNetwork administration Staff monitoring Project Management Infrastructure Management Technical Support Versatile LeadershipDaily Operational Management Installation, Configuration & Administration of Servers Check Event Logs
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TECHNICAL PROFICIENCY

Directory Services : Active Directory 2003 / 2008/DNS/DHCP
Operating System : Windows Server 2008/2003/Hyper-V/XP/Windows7/VMware/MSDOS/MS VISTA, WINDOWS 98, 2000
Messaging Systems : Microsoft Exchange Server 2010/2013/OCS (Lync 2010)
Messaging Tool : Troubleshoot email delivery using the Exchange Online message trace tool,
Message filtering Tools : Barracuda, Posting, Exchange forefront,
Migration Tool : SCVMM
Antivirus : Symantec, Forefront.
Applications : SCCM 2007, SCOM 2007,2012
Database : SQl 2005/2008
Backup Tools : Emc Legato networker, SCDPM
Ticketing Tools : Remedy, HP Service Manager-7
Server Installation and configuration: Dell Power Edge 2950 , Cybertron, Supermicro
Hp ProLiant DL385 G7
Programming Languages: C, C++, Visual Basic 6.0, MATLAB, PLC

________________________________________

PROFESSIONAL EXPERIENCE

PEOPLETECHGROUP Jul’11-till date Senior Infrastructure Engineer

 Responsibilities handled in India and United States from Peopletechgroup India:
 I got an opportunity to work in United States as a senior Infrastructure support engineer for 4 months in a short term project to migrate windows servers from 2008 to 2012 and exchange server from 2007 to 2010 and successfully completed the migration activities.

 Back in India I was handling the below responsibilities in Peopletechgroup
 Responsible for Daily Operation of Enterprise Wintel Server Systems.
 Administration of Windows (2003/2008) Servers & Active Directory Services
 Administration of File and print servers and troubleshooting
 Administration of DNS and DHCP servers and troubleshooting
 Administering cluster servers, troubleshooting and install the Cluster servers.
 Group policy implementation and management
 Creating standard server build and Hardening of Win2K, Win2K3 servers as per Company Standards.
 Updating servers with latest service packs and hot fixes
 Crash and Hang Dump analysis (Debugging)
 Configuring Raid controllers and disk groups
 Troubleshooting server performance bottlenecks on production servers
 Installation ,configuration and administration of Hyper- V virtual servers
 Administering cluster servers, troubleshooting and install the Cluster servers.
 MS patch update
 Working knowledge of ILO
 Server Installation and configuration on Dell Power Edge 2950 , Cybertron, Supermicro and HP proliant DL385 G7S
 Backup Management –Backup & Restorations using Legato networker
 Working with websense 6.3 for URL based filtering.
 Administration of Symantec antivirus servers
 administration of WSUS server
 Installed complex hardware and software and upgrades to ensure work is performed as per the company policy
 Working with Hardware vendor tech support engineer and onsite engineer to fix hardware issues.
 Helping in Resolving the Issues, Providing KT and Train the New Joiners. Recommending Solutions to Team Members in Resolving the Issues.
 Monitoring of Exchange Backup, Mail Flow Related Issues, Public Folder Management, CCR, SCR Replication Issues.
 Reviewing and Revising the Outlook & OWA Related User Issues.
 Configure Auto discover for Exchange ActiveSync
 Configure the Auto discover service for Exchange ActiveSync using the EMC.
 Responsible for Installation, Configuration, Administration of Windows Server 2003/2008, Exchange Server 2010, Exchange 2013 and Lync Server 2010, Domain Controller, AD, DNS.
 Efficiently Handling Exchange Server Database Maintenance & Server Health Checkup.
 Possess good knowledge on exchange of Management Shell. Ensuring adherence to quality specifications and successfully handling the Related Formalities & Documentation. Escalating Issues with Microsoft as per requirement.
 Successfully Handling Management of Day-To-Day Operation Issues, Resolution of Technical Issues As They Are Related To Organization Level and Recipient Level.
 Responsible for Providing L2/ L3 Support For The Escalated Issues In Windows/Active Directory/IIS/ Exchange Server 2010 and Lync 2010
 Software deployment and remote administration using SCCM
 Creating Powershell scripts
 Validate the build server before releasing to production environment
 Experience and knowledge on switching, routing , Vlan configuration, Vlan trunking,
 Knowledge on switching and routing Protocols
 Experience in installation, Configuration of Dell Sonicwall TZ200 Network firewall. Creating Nat rules, Port forwarding, Creation of Tunnels.

HP PVT LTD, BANGALORE, INDIA
Infrastructure Support Engineer May’10-Jun’11
 Responsible for Daily Operation of Enterprise Wintel Server Systems.
 Administration of Windows (2003/2008) Servers & Active Directory Services
 Administration of File and print servers and troubleshooting
 Administration of DNS and DHCP servers and troubleshooting
 Administering cluster servers, troubleshooting and install the Cluster servers.
 Group policy implementation and management
 Creating standard server build and Hardening of Win2K, Win2K3 servers as per Company Standards.
 Updating servers with latest service packs and hot fixes
 Provided L2 support for Exchange server 2007,2010 issues related to Outlook2003/2007/2010/OWA, configuring Outlook profiles.
 Responsible for Installation, Configuration, Administration of Exchange server 2010, Domain controller, AD & DNS.DHCP and updating DNS records in Public dns provider GODADDY
 Entrusted with the responsibility of Monitoring mail flow, mail routing, message tracking.
 Monitored and Maintained Exchange Cluster databases, CCR monitoring, Hub Transport server queues, server health checkup, back up checkup.
 Managed Windows file server, Print Server & Backup server with the help of legato Networker 4.0
 Increased Mailbox Size for the Requested user’s Mailbox & Provide File, Printer share access.
 Created alert in SCOM server for exchange servers & Resolve Server issues depend on the SCOM Alert.
 Checked Event logs on AD and Exchange servers & Patch update through SCCM.
 Proficiently handled Troubleshooting of calendar issues, rules, antivirus issues, public folder access, corrupted rules, out of office assistant & free busy issues.

ACCENTURE SERVICES PVT LIMITED
L2 Server Support Analyst Jun’07-May’10
 Responsible for management of daily operation of enterprise Wintel server systems. & Administration of DNS, DHCP, Terminal Service.
 Installed, managed & Configured Virtual Servers, Symantec AV servers & Windows server 2003, 2008.
 Managed and monitored backups using Legato Networker Application.
 Apply and manage group policies as per the security standards.
 Responsible for troubleshooting the common LAN and WAN issues.
 Necessary configuration in switches and routers.
 Working with Firewall and Packet shapers.
 Network Firewall port enablement.
 Monitoring and managing the network traffic.
 Responsible for dhcp scope creation and share drive creation for servers.
 Installing, configuration and Implementations of windows 2003/2008 servers for new projects to the company
 Responsible for patch updation on WSUS Servers and Symantec antivirus server.
 Knowledge in selection of IP Addressing and Sub netting for a given network.
 Hands on experience in working with Cisco series Routers, Switches and PIX Firewall.
 Expertise in Routing Concepts
 Managed the fileservers including creation of network drives, file screening, quota management.
 Responsible for Installation and configuration of shared printers & and upgrade utilities on server
 Entrusted with Server Security maintenance and report using web jet admin.
 Handled Management of Server disk space, User id and Group Id.

________________________________________
EDUCATIONAL & PROFESSIONAL CREDENTIALS

Diploma in Electronics & Communication: 3 year course
NTTF Electronics Training Centre, Bangalore, Karnataka
(India’s First ISO 9001-2000 training institution)
Aggregate Percentage: 68.2%
Year of Passing: June 2006

Completed 10th from St Michael’s Anglo Indian higher Secondary School
Kerala board (2003)
Aggregate Percentage: 68%

TRAININGS Completed:
CCNA
Windows server 2008/2012,
Hyper-V,
Exchange server 2007,2010, 2013 administration and configuration
Lync server 2010 Administration
SCOM Server 2007/2012

CERTIFICATIONS:
MCSA CERTIFIED in Windows 2008 SERVER
 70640 : Windows Server 2008 Active Directory, Configuring
 70642 : Windows Server 2008 Network Infrastructure, Configuring
 70646 : Windows Server 2008, Server Administrator

Exchange Server 2010 Certification
 70-662 : TS: Exchange Server 2010, Configuration and Administration

Windows Server Virtualization Certificates.
 70-659 : Windows Server 2008 R2, Server Virtualization
 70-652 :Configuring Windows Server® Virtualization

System Center Monitoring Tool Certification.
 70-400 :Microsoft System Center Operations Manager 2007
________________________________________
Date of Birth: 9th Feb. 1987
Languages Known: English, Hindi, Malayalam & Kannada
References: Mr. Jain John from Mannai Corp Qatar
Mr. Niran Kumar from Mannai Corp Qatar

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