anandsingh
ANAND SINGH PANWAR
“Anand Villa” 39/B-2, Shiv Nagar,
O/S Mandoriya Gate, Mahamandir,
Jodhpur, Rajasthan, 342010
Mob. No. : +918800517189, +918826030598
Skype ID : anand14241
E-mail : [email protected] , [email protected]
Summary
A result oriented professional with over 8 years of experience majorly in Hospitality Industry entailing, SPA Operations, Client Relationship Management, Recruitment and General Administration. A consistent performer with proven track record of increasing revenues and streamlining the whole workflow.
Adroit at handling the SPA operations with understanding the requirements of the client & providing customized services. Knowledge and Involvement in the pre-opening of SPA.
Deft at ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Demonstrated abilities in cementing healthy relationship with the customers for generating business. Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multicultural environment.
PROFESSIONAL HIGHLIGHTS
OPERATIONS HEAD
Kairali Group (Ayurvedic health centers) , September 2014 to present
This is an international brand. In India its they’re mostly in all major cities, Five star hotels and healing resorts. I have been given the whole responsibility of all over India from daily operations to project development and marketing all are routed through me.
Lead daily operations and strategic direction of the facility with full responsibility of colleague satisfaction, guest satisfaction, financial success, health and safety, environmental stewardship and that Spa is recognized as one of the finest resort spas in the world. Act as a spokesperson for the Spa and the Brand while work with corporate advertising, promotion and public relations as required. Manage, motivate and appraise all personnel reporting to this position. Establish professional business relationship with all vendors.
Key Achievements.
Implemented SOPs in all departments within the Spa. Ensured that the facility is in peak condition at all times (operations, guest service and safety).
OPERATIONS HEAD
O2 Spa Bangalore, From November2013 till September 2014
This is an international brand with its branches in USA,UAE and India. In India its there mostly in Airports and Five star hotels. I have been given the whole responsibility of 8 Spas including International and Domestic airport, and the Premier Villa Spa O2 in Bangalore, from its start up. From daily operations to project development and marketing all are routed through me.
Lead daily operations and strategic direction of the facility with full responsibility of colleague satisfaction, guest satisfaction, financial success, health and safety, environmental stewardship and that Spa is recognized as one of the finest resort spas in the world. Act as a spokesperson for the Spa and the Brand while work with corporate advertising, promotion and public relations as required. Manage, motivate and appraise all personnel reporting to this position. Establish professional business relationship with all vendors.
Key Achievements.
Implemented SOPs in all departments within the Spa. Ensured that the facility is in peak condition at all times (operations, guest service and safety).
OPERATIONS HEAD
KENKO SPA at New Delhi from July 2011 till October 2013
Responsibilities:
• Manage people, business and customer
• Impart departmental skill training
• Re lounging Spa and Fitness centre
• Introducing new menu for Salon and Spa
• Conduct smooth operations regularly
• Chart annual budget
• Maintain a high discipline within department
• Recognize the people and appreciate them time to time
• Actively introduce monthly promotions and promote memberships.
• Attends and contributes to all meetings as required
• Analyses guest experiences and revenue reports.
• Analyses P&L, cancellation, refusal and no shows
• Develop a good rapport with internal external customers.
• Set a standard procedure and implement as per kenko standard
Achievements:
• Re lounged the Spa within three months
• Price and treatments has been reviewed according the market survey
• Spa menu developed as per guest preferences and behaviors
• Repeat guests ratio has been increased
• Promoted wellness programs like Swimming coaching, Yoga, astrology, palmistry etc.
• Promoting recreation actives for health club members.
SPA MANAGER/SUPERVISOR
Harnn Spa/Ishana from December 2009 till June 2011
Pre opening
Support the development and implementation of design and technical guidelines/standards, project planning and pre opening procedures and processes to support the roll-out of new spa.
Finalizing and Sourcing OS&E
Finalizing Staffing and Recruitment
Training Team for Operations
Finalizing the Marketing Plan to Launch Spa
Preparing all Operational SOPs and Work Flows
Introduced Spa Software for Spa Management
Post opening
Supervision of all phases of daily spa operations to ensure service standards are upheld
Implement a clearly established opening and closing procedure.
Ensuring that the spa achieves or exceeds its set goals in relation to cost of operations and spa revenue, whilst providing highest quality level customer service
Minimize or eliminate losses through negligence with monitoring programs.
Assist in development and updating spa menu, brochure.
Maintain professional relationship with suppliers and providers
Minimize or eliminate losses through negligence with monitoring programs
Manage inventory effectively; follow purchasing standards; ensure compliance
Maintain an up to date version of the Spa Procedure Manual and ensure compliance
Consistently develop and grow retail sales through training, tools and monitoring
Create ongoing in-house promotions and activities to stimulate sales, staff and customers
Develop and maintain compensation guidelines for customer complaint handling
Guide business decisions by staying on top of Spa industry trends.
SENIOR THERAPIST CUM RECEPTIONIST
Espa at The Leela Kempinski Udaipur from January 2008 till December 2009
A well known and multi award winning 5 star deluxe palace property owned & managed by luxury chain The Leela Palaces, Hotels and Resorts. India’s first ESPA was opened here in the year 2008. As ESPA Director, I provide leadership to the following divisions within the Spa and Leisure domains – Lake Spa (India's first and only luxury tented Spa on lake side), Haveli Spa (built around a traditional Rajasthani house), Yoga Studio (Yoga, Meditation & Relaxation), Finishing Studio (Luxury Manicure and Pedicures), Gymnasium (Techno gym) and Thermal Experiences.
Overall responsibility for training and orientation of all staff. Create relationships in the community to strengthen the brand of the spa and hotel and sell the spa as a product and service experience
PERSONAL DETAIL
Name : Anand Singh Panwar
Marital Status : Married
Language : English, Hindi
Hobbies : Travelling, Swimming
Date of Birth : 2nd July 1986
Passport : H6154557
Valid till : 22nd Oct. 2019
