Description

Purpose

Provide efficient technical assistance at the customer Help Desk.  

Essential Duties

• Answer technical support questions for end users and troubleshoot systems and network issues.

• Install and configure software and hardware components of computer and network systems.

• Troubleshoot Windows/OS X/Linux-related issues with drivers, antivirus, network adapters, applications, and Data network systems: IP, TCP/UDP, and Basic Wi-Fi technology.

• Perform and prepare diagnostic tests and maintenance procedures.

• Update technical documentation to reflect changes in system configurations and settings.

• Document and handle customer complaints properly (Personally Identifiable Information)

General Description

The IT Specialist is required to work with diverse customers and teams to troubleshoot and resolve IT Help Desk and OSI Layers 1 & 2 issues on-site, without assistance. They must resolve complaints relating to hardware and computer systems. They must assist in the implementation and upkeep of local area networks, wide area networks, and other data communications networks. They must assist customers using the English language, both written and spoken. 

Minimum Requirements

• Proficient in spoken and written English 

• Willing to travel and work in Qatar, other countries in MENA region if required

• No restrictive special dietary needs or aversion to shift and  overtime work

• Exhibits technical acuity

• Able to work without supervision or with minimal supervision

• Supports and enjoys multinational and diverse work environments

Required Certification:

• CompTIA A+

 • ITIL

Information

Desired Skills & Experience

Required Qualifications:

• 2+ years of proven experience as an IT Specialist, IT Support, IT Help Desk, or similar role

• Working knowledge of Windows, OS X and Linux operating systems, software and programming

• Basic knowledge pertaining to OSI Layers 1 & 2 in technologies such as LAN, WAN, Wi-Fi, and VoIP

• Fluent in the English language, both written and spoken

• Familiarity with internet security and data privacy principles.

Preferred Qualifications: 

• Certificate in English proficiency equivalent or superior to TOEFL/ TOEIC/ IELTS.

• Certificate in industry standard customer support and service desk practices including ITIL and/or a degree in Computer Science, Engineering, or relevant fields

Required Skills:

• Fluent in English and proficient in Pastho (both written and spoken) 

• Strong troubleshooting and critical thinking skills

• Excellent organization, time management and prioritization of multiple tasks

• Clear and concise communication

• Attention to detail and technical acuity

• Excellent diagnostic and problem-solving 

• Proficient in all applications found in the Microsoft Office Suite 

Location