Description

Internationally experienced Learning & Development professional with over 15 years of training & operations management experience. Creative approach to designing & development of new training programs & customization of existing programs to meet the changing needs of the participants & the industry. Knowledge in TNA, Content Creation, training & analysis. Coupled with effective Operations, Team, Client, Vendor management, MS Office Tools, Human Resources & Quality experience.

June 2016– till date Freelance Trainer

Planned, developed & delivered several programs for top MNC across India though various training partners, companies. Delivered training programs across the spectrum of key industries from lower level to managerial level. Managed customers and clients (direct/ training partners) on a daily basis, building rapport and retaining quality relationships.  Conducted needs and gaps analysis-provided subsequent coaching to clients & training partners.

·         Conducted classroom, and virtual training to external partner’s to enhance Excel skills, increasing team’s productivity.

·         Planned, developed & delivered training that met specific needs for new hires, receiving 4.8 on a 5 point scale, from audience on trainer assessment.

·         Created and facilitated customer service training to a leading apparel ecommerce client, including over 100 employees attending.

·         Presented key business topics to increase employee morale and facilitate productivity for a diverse client base.

·         Designed & Structured curriculum to encourage professional development among Middle Managers.

 

Feb 2015 - June 2016  d’Code Co-Founder

Training & Consulting firm on Soft Skills Training for Colleges & Corporates. Trained over 10,000+ participants

 

·         Conducted needs assessments and proposed training solutions based on findings

·         Designed /developed training materials to support development of employees inclusive of Entry level, Senior, Team Leads & Manager Programs

·         Provided supervision, guidance and development for 25 trainers

·         Implemented evaluations to assess training effectiveness

·         Based on feedback, developed/implemented strategies to ensure knowledge acquired translated to knowledge applied/practiced resulting in a positive impact to the ‘bottom line’

·         Assisted in the design of screening, recruiting, interviewing and hiring

 

June 2003- Feb 2015 Infosys Ltd ,   Bangalore

 

General Star Management Company - Manager Operations

A leading commercial lines general insurance company in the US.

·    Handling a team of 90+ people across multiple locations.

·    Reported to the AVP (Assistant Vice President) and accountable for the entire operations including loss and profit accountability.

·    Liaison between Unit head, employees, clients to ensure proper lines of communication critical in address problems and issues requiring immediate attention and resolve.

·    Negotiate with clients for new lines of business that can be performed at various locations across the globe.

·    Collaborate with the Technology team to ensure tools to enhance the customer experience.

·    Skilled at interviewing, hiring, training and evaluating employee and aligning them based on their skills.

Information