Description

Searching for a Club General Manager to lead a high profile private club located in Qatar. The Club General Manager leads all aspects of the club including its activities and the relationships between the Club and its Board of Directors, members, guests, employees, community, government and industry. Furthermore, the Club General Manager: Coordinates and administers the club’s policies as defined by its Board of Directors; Develops operating policies and procedures and directs the work of all department managers; Implements and monitors the budget; is responsible for the quality of the club’s products and services; Ensures maximum member and guest satisfaction; Secures and protects the club’s assets, including facilities and equipment; Among other leadership and management responsibilities. Compensation range is $150K–250K; commensurate with experience and background and CURRENT resident of Qatar.

 

KEY RESPONSIBILITIES:

 

• Leads the formulation, interpretation, and communication of the overall direction, long-range vision and strategic guidelines, and ensures liaison between the overall strategic direction of the Club to and with the BOD.
• Lead the development and update of the five-year plan and annual business plan review for the facility.
• Maintain a very close liaison with the BOD along with potential developer/owner representative to ensure that the ongoing development priorities of the facility and other potential real estate (including planning, design and construction) are compatible with the future operating goals of the facility, including public spaces, communication, retail frontages, commercial square footage (if applicable), access and parking.
• Participates in the review and preparation prior to monthly financial meeting with the BOD, and provides a leadership role in monthly BOD meetings.
• Jointly responsible for the facility’s weekly financial performance together with the goals of the BOD – tracking, analysis and response, with focus on long-term and short-term performance and long‑term cost control programs.
• Performs site inspections of the facility and implements procedures to improve site inspection scores with department managers.
• Fosters, develops and maintains effective working relationships with such external influences on the facility’s operations as major customers, suppliers, Municipal and government officials, associations, clubs, and investors.
• Establishes and maintains the closest possible communications and relationships with different departments of the State Government (including USFS, Wildlife and Environment), and departments of Municipal and County Government (including the Building, Planning, Safety, and Public Works departments).
• Must be proactive in developing long range plans for the club to facilitate the continual delivery of exceptional services and products to the membership that parallel the financial contributions for the club.
• Participates in the development and review of marketing/branding, membership retention and acquisition, for both strategies and the implementation for the facility. Assists in the development and reviews the annual marketing plan to include all communication platforms.
• Participates in the formulation of pricing/policy for the various revenue streams (i.e. aquatic, guest fees, memberships, court, services, special events, lifestyle, restaurants, banquet, lodging rates etc.) and any other matters that relate to facility operations.
• Develops methods and criteria for bidding purposes, writes requests for proposals and work specifications, solicits contract proposals, conducts contract negotiations, prepares, reviews and proposes contracts to the BOD, monitors contract performance or completion and recommends payments, reviews all long-term ongoing contracts annually and works closely with the committee chairpersons involved with contracts and reviews, evaluates and approves all contractor invoices submitted to the club for payment.
• Develop and manage an overall program for the members and their guests that includes activities, events, enrichment opportunities, entertainment, creative expressions opportunities, culinary arts and travel to include major tour events centered around golf, tennis, swim, and fitness.
• Other duties as assigned.

 

 

Information

Desired Skills & Experience

PERSONAL ATTRIBUTES: Must be highly member/guest oriented and responsive with high need for closure. Able to work under pressure and balance multiple priorities and assignments. Strong team-building skills including the ability to lead, cooperate, and motivate. Committed to the goals of the club, the nature of the business, respects the organization’s efforts, defends the company name, and gives the best effort and sincerity. Excellent time management, organizational and follow-up skills. Flexible and adaptable to rapid change. MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS: Graduation from a 4 - year accredited college or university or equivalent combination of work experience and education. Minimum of 5 years of experience managing a high end private club or a portfolio of several clubs. An extensive working background of all operations related to a private club, including but not limited to administrative, maintenance, financial and personnel matters. Ability to write reports, business correspondence and procedure manuals. Ability to prioritize tasks and handle multiple assignments simultaneously. Ability to effectively present information and respond to questions from BOD, team members, suppliers and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, portions and percentages. Excellent written and verbal communication skills. Excellent customer service skills in dealing with members and clients. Must demonstrate initiative—ability to think, work, and make independent decisions, based on sound judgment. Must be comfortable working in a fast-paced environment where continuous improvement is expected. WORK ENVIRONMENT: This position operates in a professional indoor office environment and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The position also operates outside and is introduced to the elements. The noise level in the work environment is usually moderate. PHYSICAL DEMANDS: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear, sit or stand for extended periods of time, walk or be able to move around the office space, use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

Location

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