HMC’s Ambulance Service helps four year old in the nick of time

The Hamad Medical Corporation’s (HMC) Ambulance Service receives around 100,000 calls every year and aims to respond to every case in the appropriate way and ensure a safest, and effective services, says a senior official. 

The Peninsula reports that four-year-old Moemen Amara was one such patient to receive the service. His mother Islam was using her treadmill at home and, in a split second, Amara had put his hand in the back of the machine and got it stuck.

“I turned off the machine immediately and disconnected the power and tried to free my son’s hand. I could see the machine had badly grazed his palm and he was crying — I was very worried."

“After struggling with it for some time, I managed to free his hand but it was so swollen and had turned purple, and he couldn’t move his fingers.”

“I realized Moemen needed emergency medical attention so I called 999,” said Islam.  “The person I spoke to was great — I gave them my location and they told me the ambulance was on its way.”

“I live in Al Rayyan, but the ambulance arrived within five minutes. There were two paramedics, one of whom I was able to talk to in Arabic.”

“One of them attended to Moemen and one was looking after me — I have to admit I was struggling to stay calm — I was very upset and scared; I thought my son may lose his hand.”

“The paramedics were amazing — they were calm and caring and understanding. They gave Moemen some pain relief and, by the time we were in the ambulance, he had stopped crying and seemed a lot happier.”

“We arrived at the hospital and went through triage and waited to see the doctor, which I was happy to do as Moemen was classed as a non-urgent patient and he was happy and quiet. The doctor saw us and took time to do a proper examination and arranged an X-ray to be certain that nothing was broken.” 

Brendon Morris, Executive Director, Ambulance Service, said his team is always on hand to support in a medical emergency. “Our job is to make what is often the worst day of someone’s life, a little easier and less painful. Our aim is to ensure we provide the safest, most effective and most compassionate care to each and every patient we see.”