Description

Hi

 I am a highly successful and experienced in customer service , call centre operations  &  office Administration field.

Profile

• Managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations
• Setting and meeting performance targets for speed, efficiency, sales and quality
• Monitoring random calls to improve quality, minimise errors and track operative performance.
• Handling the most complex customer complaints or enquiries
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
• Forecasting and analysing data against budget figures on a weekly and/or monthly basis.

Information