Description

 

Curriculum vitae

 

 

 

SIRAJ. KC.

Cell #  00974 Show number30769267

Doha - Qatar

Email: [email protected]

                                                     

 

 

Objective:

To seek a competitive place in the field of I.T with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest technologies and be part of a team that dynamically works towards the growth of organization and gain satisfaction.

 

Personal Skills:                       

I would describe myself as a highly motivated creative and organized individual who thrives on challenges and has the ability to adapt to the situations and relate well with people has strong communication skills, fast comprehension and commitment.  Professionalism and good team member qualities that are the key attributes I have to offer to a prospective employer.

Key Qualification:

 

• Expertise in Designs/implements complex Local Area Networks of machines.
• Expertise in Installation & Configuration of Windows 2000 & 2003 Domains.
• Expertise in Managing Users, Computers, and Groups
• Expertise in Assembling and Repairing Computers & Hardware Peripherals.

 

Professional Certifications: 

 

• MCP( Microsoft certified Professional)
• M.C.S.A: (Microsoft Certified Associate-windows 2000and 2003)
• M.C.S.E : (Microsoft Certified System Engineer-windows 2000and 2003)

 

 

Education & Qualification:

 

• Bachelor of Arts (3 years)  from Calicut university -2002    

 

 

 

 

Experience Summary:         

 

Company                    :  PARIS GROUP INT’L, LLC SHARJAH.UAE.

Designation                 :  IT Technician

Period                          :  From June 2006 to till date.

 

 

              

Job Responsibilities:

 

±  Supporting Administration staff for troubleshooting hardware and software problems.

±  Managing and Maintaining IT helpdesk using Web based Applications (BMC or HP Open View).

±  Managing Active Directory Users and Computers.

±  Identify and escalate unresolved cases to relevant higher level support.

±  End user (technical) support is provided to computer system users concerning the use of computer hardware and software including printing, installation, word processing, e-mail and operating system etc.

±  Managing helpdesk call center and helpdesk staff.

±  Users are trained on software and hardware on site.

±  Meeting and events are supported with IT equipment and services on request.

±  All IT Assets are to be updated and registered in assets register.

±  Follow standard help desk procedures and log all help desk interactions.

±  A contribution is made towards preparing standards and specification for hardware and software installation.

±  IT requests are updated online, providing solution for problems reported, diagnosed and

Actions taken.

 

 

Company                    :  TRANSIT, Kozhikode, INDIA

Designation                 :  Helpdesk Support Technician/ Hardware faculty

Period                           :  From July 2003 to January 2006.

 

Job Responsibilities:

 

±  Provided technical phone support for remote users

±  Installing and configuring Network printers

±  Installing and Configuring Customer’s standard software

±  Configuring wireless(for Laptop, printer and Desktop)

±  Preparing documentation

±  Installing, configuring, maintaining, and troubleshooting Windows 98, XP, 2000 2003 and windows 7 operating systems in a Domain environment.

±  Diagnosing and Troubleshooting personal computers, Laptop, over Telephone.

            Installed and maintain Local printers and network printers such as Canon, HP.

 

 

 

 

 

 

 

Personal Summary:

 

Language known                    :           English & Hindi (speaking, reading & writing)

                                                :           Arabic & Hindi (Reading and Writing)

Personal Profile                       :           Male / Indian / 34 / married

Visa status                               :           Visit visa (Transferrable)

Passport Details                      :           Issued on 20th Nov 2002

Certificates                              :           Attested from U.A.E/INDIAN Consulate.

           

 

 

Declaration

 

I here declare that all the above furnished details are true and correct to the best of my knowledge and belief.                                                              

 

 

Date: 11-9-2014

                                                                                                                                                                Yours Faithfully,

Place: Dubai.                                                                                                                                                   Siraj

 

 

 

 

 

 

 

Information