Description

Sama Faisal Dalvi

                                      Address:  R no.201. New dwarkapuri, near sheetal cinema

                                  Lbs marg, kurla west, Mumbai Pin: Show number400007 Maharashtra, India  

                                     E-mail [email protected]  mob:  00974 Show number33145080

 

Career objective

 

Seeking a position in a dynamic organization with challenging work environment that suite my educational qualification and experience and at the same time   which allows rapid growth whit the organization.

 

 

Personal information:

 

Father name           :           mohd sharfi dalvi

Mother name          :           noorjahan mohd sharif dalvi

Gender                      :           female

Date of birth            :           01/11/1989

Place of birth           :           Muscat, Oman

Marital status         :           married

Place of living          :           Mumbai

Nationality               :           India

 

Passport details:

 

Passport no              :           LShow number4349094

Place of issue           :           Mumbai

Date of issue            :           21/08/2013

Date of expiry         :           20/08/2023

Educational Qualification

 

Secondary school certificated in            2005

Higher school certificated in                   2007

Graduation in                                         2010 

 

Professional qualification

 

One year diploma in aviation services & hospitality conducted by AHA air hostess academy pvt. Ltd in 2009.

 

WORK EXPERIENCE:

 

Silgate Solutions (International BPO):-

 

Worked as a Customer Service Executive cum Tele-Sales Representative with Silgate Solutions for USA International Process.

Achieving target as designed by the organization as per the process.

Adhering to the script of sales for verification.

Answering incoming calls when required depending on call flow.

Providing accurate product information before sales to the customer.

 

(At Thane. From 12th Oct 2011 to 23rd Sep 2012)

 

HTMT (Call Center):-

 

Worked as a Customer Service Representative for Airtel Process.

Handling all queries, requests and complaints of customers.

Forwarding complaints on priority basis to the concern department to help out customer on immediate basis within TAT.

 

(At Andheri, Mumbai. From 26th Jan 2013 to 29th Dec 2013)

 

 

 

Language known

 

Fluent in English, German, Urdu & Marathi.

 

 

 

 

Skills sets

 

Operating system   : MS word, MS excel and good typing.

 

Internet                     : knowledge of internet concept and email communicate using 

                                     Explorer.                    

 

Visa type:  tourist visa till (30-1-2015)

 

Declaration

 

I hereby declare that all statement furnished above are true and correct to the best of my knowledge and belief.

 

 

 

 

                                                                                                       Yours faithfully 

                                                                                                        Sama Dalvi 

Information