Qatar Airways - Issues with transit Baggage
On 4 Dec 2009 we booked 2 items of baggage direct from Phuket to Doha (Phuket>Bangkok>Doha-via Thai Air). However, on arrival at Doha, only 1 of the 2 items arrived. This was the case for a number of passengers (including business class). The Qatar airways staff could not provide me with any helpful information-there is a definite breakdown in communication between Qatar airways and Thai airways. In my opinion a very unprofessional service - it went along with the poor service rendered by the cabin staff on the Bangkok Doha leg.
In future, I will not be using the Qatar airways transit option, but rather collect my baggage at each new check-in point. I was a faithful Qatar airways customer, but after this experience, will be “transiting” to other airlines in future.
It was pretty good thanks. Spent 6 nights and 5 days scuba diving off a classic Junk - see www.thejunk.com around the 9 Similan islands off Phuket.
They should be doing it like some of their TV advert "5 star airlines"
well sometimes it happens
hope it wont happen again to you.
In my observation, QR does not do interline services very well, i.e., the transfer of flights from one airline to another on a single ticketed route. You think your baggage got mixed upo, wait until it's one of your flights that is delayed/cancelled and you ask QR to take some responsibilty/action.
Mandi
sorry to hear it. Most likely you will get your luggage in a next couple of days..
by the way, how did you like Bangkok and Phuket? We are just back from there, also on Dec 04. what is your impression?
*********************
"What lies behind us and what lies before us are small compared to what lies within us."
Oliver Wendell Holmes
Then blame it on 'Software Glitches'.
I guess thousands and thousands of baggage gets misplaced annually. i am glad i have not yet faced this.
------------------------------------------
Quidquid latine dictum sit, altum sonatur.
This is clearly a baggage handling issue, not a Qatar Airways one.
We learn from our experience. Your decision is a wise one. (Based on your experience)