Description

 

CURRICULAM VITAE

 

 

VYSHAD PONERY AHAMED

Mobile: 00974-Show number70744796

Email: [email protected]

 

 

 

EXECUTIVE PROFILE

 

Accomplished, energetic, productive IT professional with over 4 years of broad experience in all aspect of IT Support, working for leading companies in multi-cultural environment in India. Strong inter personal skills, proven ability to improve operations, impact business growth and maximize profits through achievements. Has ability to work under pressure in a fast-paced, time-sensitive environment. Self-motivated, enthusiastic and committed to professional excellence. Looking for a challenging opportunity with a reputable Company /Group where my skills and experience will have a valuable impact. 

 

PROFESSIONAL/TECHNICAL PROFILE

 

 

Certifications            :        MCITP (ID: Show number8148071), CCNA (ID: CSCOShow number11959178), A+, N+

                                         CCTV

Operating Systems    :        Win98, 2000, 2003, WinXP, Win7, Win8

Packages                 :        MS-Office 2007/2010/2013

Exchange Server      :         MS-Exchange Server 2010

 

 

TOTAL YEARS OF EXPERIENCE

 

4+ years of experience in the field of IT engineering with different Multi-National Companies.

 

SUMMARY OF PROFESSIONAL EXPERIENCE

 

 

Company                   :           ADECCO India Pvt. Ltd, Bangalore

 

Department             :        IT

Designation              :        IT Engineer

Experience              :        1+ year (Jan 2013 to till date)

 

ROLES AND RESPONSIBILITIES

 

ü Attending helpdesk calls and providing technical support.

ü Track and resolve Technical issues at Level 2 through Service Now Ticketing System.

ü Solve problems related to Laptops Desktops Printers and IP Phones

ü Associate with Microsoft system Engineers for server maintenance

ü Solve problems related to Laptops Desktops Printers.

ü Installing Windows Operating System and Driver/Hardware or Configure needed Software.

ü Microsoft Exchange server client Microsoft Outlook configuration adding mailboxes and archiving.

ü Troubleshooting and fixing operating system Microsoft windows 8/7/XP and Microsoft Office 2007/2010/2013

ü Daily and periodical backup of data Using NT backup and backup tools

 

            Company                   :           DELL India Pvt. Ltd, Bangalore

 

Department             :        IT

Designation              :        Desktop Support Engineer

Experience              :        9 Months (April 2012 to Dec 2012)

 

ROLES AND RESPONSIBILITIES

 

ü Attending helpdesk calls and providing technical support.

ü User creation, Deletion, Disabling and reset password in Active Directory.

ü Co-ordination with vendors for hardware support related matters.

ü Frequently testing and troubleshooting meeting room’s projectors.

ü Installing Windows Operating System and Driver/Hardware or Configure needed Software.

ü Associate with network Engineers for network maintenance.

ü Managing updating hardware asset list.

ü Installation and maintenance of LAN in the office.

ü Outlook mail configuration and troubleshooting.

ü Remote desktop tools.( Team viewer, Microsoft Easy Assist).

ü Replacing hardware components like Mother Board, Hard disk, RAM, SMPS.

ü Managing and configuring peer to peer networking in windows XP/2000/98.

 

Company                   :           Computer Club, Kannur, Kerala

 

Department             :        IT

Designation              :        Desktop Support Engineer

Experience              :        2.6 + year (June-2009 to 31-Jan-2012)

 

ROLES AND RESPONSIBILITIES

 

ü Experience in maintaining networks, computer hardware equipment’s and peripherals.

ü Performed installation, up-gradations, configurations, maintenance & troubleshooting of Microsoft server, client and other software.

ü Troubleshooting and fixing operating system Microsoft windows 8/7/XP and Microsoft Office 2007/2010/2013.

ü Installing, maintaining and troubleshooting of Software.

ü Outlook mail configuration and troubleshooting.

ü Installation configuration and troubleshooting of client workstations.

ü Monitor printers through print management console and replace accessories and supplies.

ü Troubleshoots all PC problems and fix a suitable solution for it.

ü Resolving Technical issues at Level 1/Level 2.

ü Assembling and Dissembling of Desktops and Laptops.

                                                              

EDUCATIONAL PFORILE

 

 

ü B Com (Bachelor of Commerce) from Calicut University

 

 

PERSONAL DETAILS

 

Date of birth            :        15/04/1986

Sex                        :        Male

Religion                   :        Islam

Marital status           :        Single

Nationality               :        Indian

Passport No             :        JShow number1900863

Expiry Date              :        20-07-2020

 

LANGUAGE PROFICIENCY

                                               

ü Has excellent verbal and written communication skill in English.

                  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Information