JOB CATEGORY
EMPLOYMENT TYPE
Full-time
JOB LEVEL
Mid Career
YEARS OF EXPERIENCE
3-4 Years
LANGUAGE
English
Description
RESUME
SANGEETHA DON
Building No-41
Flat Number-7
Najma
Mobile -00974-30016901
E-Mail: [email protected]
CAREER OBJECTIVE
Looking forward to a challenging and competitive working atmosphere leading to a professional experience with a dynamic and progressive organization where my skills, talents and abilities will be utilized to the fullest for mutual benefit.
PROFESSIONAL SUMMARY
Worked as a Software Engineering Analyst in Microsoft dynamic CRM application development and maintenance Projects.
- 2+ years of experience on Microsoft Dynamic CRM 2011 and Microsoft Dynamic CRM 2013.
- Sound technical knowledge of Microsoft Dynamics CRM platform including:
- Workflows, Plugins
- Views, Form & Ribbon customizations
- Reports, Dashboards
- Web resources
- Skilled in using SQL server Database.
- Experienced in developing and deploying SQL server technology mainly SSRS Reports.
- Proficient in utilizing programming languages such as JavaScript, HTML, C# and SQL.
- Knowledgeable in installation and integration of MSCRM Outlook client
- Vast Knowledge of source control management technologies namely:
- Microsoft Business Intelligence tool
- Microsoft visual Studio and Team Foundation Server
- Microsoft Test Manager
- Solved incidents and recurring issues
- Good analytical and problem solving abilities
- Strong verbal and written communication skills
- Efficient team player
INDUSTRIAL TRAINING AND INTERNSHIPS
- Inplant training at Fertilizer and Chemicals Travancore Limited (FACT), Cochin on the processes involved in manufacturing chemicals like FACTAMFOS (Ammonium Phosphate-Sulphate), Ammonium Sulphate, Zincated Ammonium Phosphate, Sulphuric Acid, Ammonia and other complex fertilizers.
- Inplant training at Transformers and Electrical Kerala Limited (TELK), Angamaly on Information and Communication Technology (ICT) such as network management systems, encryption and networking solutions for internet connectivity and secure communications networks and scope of smart cards.
- Internship at Accenture services PVT Ltd (Tenure of 4 months from 2nd April, 2012 to 31st July, 2012) at Hyderabad location in Hal CRM Development Project. Immediately absorbed into the same company - project as an employee (date of joining: 1st August, 2012).
ACADEMICS
University/Board
Degree
Year
Karunya University
Bachelor of Technology in Electronics and Instrumentation Engineering
2012
Kerala State Board
Higher Secondary Education (HSE - XII)
2008
Kerala State Board
Secondary School Leaving Certificate (SSLC - X)
2006
PROFESSIONAL EXPERIENCE
Employer : Accenture Services Private Limited
Designation: Software Engineering Analyst
Skill : Microsoft Dynamic CRM Technical
Project : Coop Application Support Custom
Project Duration : June 2014 – December 2014
Assigned Role : Microsoft Dynamic CRM 2013 Application Maintenance
Role Description :
ü Provided continuous support in Microsoft Dynamics applications leading to excellent client satisfaction.
ü Conducted detailed assessment and analysis of client business processes, software systems and databases.
ü Maintained Avanade Contact Centre Solutions (ACCS) applications along with CRM.ACCS is the desktop client which provides features such as Lync calls, Lync instant messaging and phone calls for the CRM users
ü Installation, configuration and deployment of Microsoft Dynamic CRM 2013 in virtual machine in the cloud domain of a company along with all supported applications for CRM development environment.
ü Conducted knowledge transfer sessions on CRM applications within team.
Project : LDS - CRM Consulting Services
Project Duration : February 2014 - April 2014
Assigned Role : Microsoft Dynamic CRM 2013 Developer
Role Description :
ü Handled SSRS Reports, Plugins, JavaScript, workflows, ribbon customization, views and dashboards.
ü Involved in designing system architecture components and code reviews.
ü Assisted in development, installation and support of Microsoft Dynamics software products.
ü Supported .NET applications and architecture such as plugins and consoles by designing, coding and debugging procedures along with unit testing.
ü Formulated JavaScript codes for implementation of solutions as per designing specifications.
ü Introduced reusable codes for easy maintenance of the systems.
ü Involved in designing, developing, testing, and documenting enhancements to applications.
ü Performed CRM instance testing in Microsoft Test Manager.
Project : Hal CRM Development
Project Duration : August 2012 – January 2014
Assigned Role : Microsoft Dynamic CRM 2011 Developer and Maintenance
Role Description :
ü Worked majorly on SSRS Reports, Form and Ribbon customization and JavaScript.
ü Executed processes for designing and configuration of software solutions as per client requirements.
ü Involved Application Maintenance as well as enhancements.
ü Formulated JavaScript and plugin code for enhancements in CRM application.
ü Performed custom installation and integration of MSCRM Outlook client.
ü Suggested updates and methods relevant to system architecture components and changes through research during rollup upgrade.
ü Conducted analysis on CRM application pre-upgrade to understand the impact on the system.
ü Assisted in designing, development, debugging and testing of complex projects with enterprises.
ü Prepared documents such as unit test document and release note for Microsoft dynamic CRM.
ACADEMIC PROJECTS
Project Title :
Components :
Automated wheel chair movement using head tilt
Accelerometer, Microcontroller, Zig bee module and h-bridge circuit.
Description :
Automated wheelchair control system involves providing control to the wheelchair user based on the tilting of head in different directions.
Project Title :
Components :
Parking Sensor
Infrared LED (transmitter), Infrared photodiode (receiver), LED, NE555(IC).
Description :
This circuit was designed as an aid in parking cars near walls. When the distance between the bumper and wall falls below 20 cm, LEDs illuminate and alerts the driver.
PERSONAL DETAILS
Gender : Female
Date of Birth : 10-04-1990
Nationality : Indian
Passport Number : M0764477
Marital status : Married
Father’s name : P.J.Antony
Spouse’s name : Don Davis
DECLARATION
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Sangeetha Don
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