Description

Reports to HOD.
 Manage large amounts of incoming & outgoing calls in English & Arabic.
 Uploading all calls in the system CAFM (Computer Aided Facility Management) (Concept Evolution)
 Task creation
 Task assignation
 Translating letters, paragraphs, and Bills from the purchasing department and all other
departments Arabic to English & vice versa.
 Receiving online PTW forms on data basis from different companies all over Qatar and
uploading/editing in the system by using Jot form online.
 Translating all incoming Arabic & English emails from clients and resending them to the
concerned department.
 Identify and assess customers’ needs to achieve satisfaction.
 Escalating the issues and queries to the respective department.
 Handle complaints, provide appropriate solutions and alternatives within the timeline limits; follow up to
ensure resolution.
 Keep records of customer interactions, process customer accounts, and file documents.
 Follow up on communication procedures, guidelines, and policies.
 Build sustainable relationships of trust through open and interactive communication.
 Provide accurate, valid, and complete information using the right methods/tools.
 Follow up for each quire to be resolved within the given SLA.
 Respond to email messages from Clients & contractors seeking help.

Information