Description

SWEETY KAPOOR

Doha, Qatar

Contact: Show number33711456 | [email protected]

 

PROFESSIONAL SUMMARY

Good at Customer Satisfaction and Pre and post-sales support. Flexible and hardworking. Excellent communicator with 10+ years in a Service industry as a Customer Service Representative.

SKILLS

Strong client relations                                                                                                          Quick Learner                                                                                                                     Trusted key holder

WORK HISTORY

COMFORT ZONE

Customer Service Executive | Ahmedabad, India | March 2010 – December 2014

Described product to customers and accurately explained details and merchandise.

            Politely assisted customers in person and via telephone.

Communicated with vendors regarding back order availability, future inventory and special order. Conducted weekly walk through with the manager to discuss interior visual displays, including store window presentation.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Built long term customer relationships and advised customers on purchase and promotions.

 

 

 

KANZ JEWELS

Counter Sales Executive & Cashier | Dubai, UAE | December 2006 – May 2009

            Taking care of walking customers.

Handling and solving customer’s complaint and tried to fulfill their demands for any special design of their choice.

Taking care of cash counter and store window presentation.

RIGHTMARK CONSULTANTS

Business Development Executive | Ahmedabad, India | June 2006 – November 2006

            Coordinating with company’s HR Manager and candidates.

            Taking interviews of candidates before sending them to the client.

            Maintain records of candidates and team (computerized and manual)

IIHT COMPUTER EDUCATION

Back Office Executive (Admin) | Ahmedabad, India | August 2005 – May 2006

Handling admin work of Gujarat State Regional Head Office (Branch) and 5 sub branches and coordinating with Head Office.

 

EDUCATION

S.Y.B.A. English Literature                                                                                                    Gujarat University | Ahmedabad, India |November 1997

DATA PROCESSING AND COMPUTER SOFTWARE                                             Indian Technical Institute (ITI) | Gujarat, India | July 1999

MICROSOFT VB-6.0                                                                                                          Prantij Kelavani Mandal (ITI) | Gujarat, India | November 1999

QUALITY MANAGEMENT, JAVA, SQL, C++ & CGI                                                   NIIT | Ahmedabad, India | January 2001

DIPLOMA FASHION DESIGNING                                                                                   Nifd (National Institute of Fashion Designing) | Gandhinagar, India | July 2003

 

VISA STATUS: RP (Husband’s visa)                                                                        Passport no. ZShow number3831377                                                                                                           Qatar Driving License  

 

REFERENCE                                                                                                                      Gauri Ganeshan: Show number55620807                                                                                                Project Manager – Qatar Design Constorium

Information