Description

 

Forenote: I hereby confirm having a Qatar residency visa, NOC available for the right position and company, current and valid drivers license.

Immediately available, no notice period required 

 

Experience Summary

I have been involved in the IT industry for a total of twenty years, designated for various challenging and exciting roles during my time as an IT professional.

These roles include: IT Director, General Manager, IT Systems Integration Manager, IT Systems Architect, IT Operations Director, IT Service Delivery Manager and more recently IT Manager for Poltrona Frau.

Primary objectives within my most recent roles have been to ensure IT services actively aligns with the needs of the business.

Creating Service and Operation Level Agreements, creating a number of functioning Helpdesks which adhere with global best practices by employing ITIL frameworks, reviewed supplier and partner Underpinning Contracts, implemented Continuous improvement Lifecycles and the identification of service dependencies.   

I also have experience with a number of projects in the past, actively involved throughout the lifecycle of the projects.

 

Professional skill sets and experience:

• Project Management
• Scope analysis
• Staging Projects
• Project Status Reviews and Reporting
• Setup of Support and Service Desk Facilities
• Creation of ITIL Portfolio of Services and Products
• Creation of ITIL Service and Operation Level Agreements
• Creation of IT User and Security Policies
• Creation of ITIL Application Service Library
• IT Systems Architecture and Design
• IT Systems and Business Consultancy
• IT Systems Infrastructure
• Business Process Improvements for Stakeholders
• Product and Solutions Development
• Guidance and Mentoring Internal Staff
• Client Presentations and Meetings
• Client and Customer Management
• Risk and Change Assessment
• Monitoring the Progress of Projects
• Delegation to Project Team Members
• Manage day to day business and project operations
• Oversee Project Deliverables
• Ensure budgets do not exceed predetermined ceilings
• Project Stakeholder Updates

               

I aim to contribute my professional skills and experience towards implementing successfully proven technologies in the company of my employment, while maintaining excellence in my work.

I'm an enthusiastic individual, dedicated towards completion of all IT related project works within predetermined deadlines and consistent in my ability to apply thoroughness when implementing IT infrastructures and procedures.

 

I am confident that I would be able to contribute positively to any company I am employed by.

Information