Description

 

AJIBOYE OLUWAKEMI VICTORIA

Villa #A12  Al Wukhair, Doha, Qatar.

E-mail Address: [email protected]

Mobile Number: Show number33432638

OBJECTIVE

 

To work with a reputable International Company that can utilize my knowledge and cooperate

with the existing staff and efficiently use the facilities so as to improve the Organizational

objectives and achieve managerial goals and targets.

 

PERSONAL ATTRIBUTES:

• Ability To Work Under Pressure and Goal Oriented.
• Passionate for relationship management.
• Loyal and accountable to Superiors and Management.
• Committed to Excellent Service and Customers’ Satisfaction.
• Very discipline and well-motivated.
• Strong interpersonal relationship.
• Result oriented and goal getter

          SPECIAL SKILLS:

• Proficient in conversational and written skills: English Language
• Computer literate (Different Microsoft Applications)
• Communication and Leadership skills
• Management and Marketing skills
• Human relationship and time management skills

 

WORKING EXPERIENCE

 

A.) HEALTHCARE INTERNATIONAL,

       ILORIN, NIGERIA.                                 May, 2011- August, 2014.

 

       POSITION: CUSTOMER SERVICE AND SALES REPRESENTATIVE.

 

• Deals with customers on the telephone or in person to take orders, cancel accounts, record complaints or answer questions about services and products.

• Handles customer complaints and redirects to a supervisor or the appropriate department and contacting a customer in response to an inquiry, comment or complaint.
• Checks and ensures necessary changes were made to solve a customer's problem.
• Performs clerical work within the office. Monitoring and updating customer records and transactions.
• Responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.
• Undertake administration and other office duties that leave the sales team free to focus on the busy business of selling.
• Processing of new sales leads and managing the correspondence between the sales team and their clients, monitoring customer accounts, providing data and reports to help the sales team, keeping track of sales targets, answering phone calls and scheduling diaries.
• Performs any combination of following calculating, posting, and verifying duties to obtain financial data for use in maintaining accounting records.
• Compiles and sorts documents, such as invoices and checks, substantiating business transactions.

 

• Verifies and posts details of business transactions, such as funds received and disbursed, and totals accounts, using calculator or computer. Computes and records charges, refunds, cost of lost or damaged goods, freight charges, rentals, and similar items.
• Maintains files, including filing of general ledger journal vouchers, accounts payable documentation, and other miscellaneous filling. Types a variety of documents, reports, and records.
•  Keys daily worksheets to the general ledger system. Prints daily accounts payable checks and inserts checks and invoices into envelopes for mailing.
• Prepares requisitions for office, computer, and routine supply purchases. Assumes responsibility for effectively researching, tracking, and resolving (or properly referring) accounting or documentation problems and discrepancies.
•  Maintains regular contact with other departments to obtain and convey information and/or to correct transactions. Assists Accounting Department personnel as needed.

 

 

B.) GLOBACOM TELECOMMUNICATIONS NIGERIA LIMITED,                              

        ILORIN, NIGERIA.                                                May, 2008-April, 2011.

 

        POSITION: SALES EXECUTIVE- MARKETING OFFICER

 

                    RESPONSIBILITIES:

• Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Up sell products and services.
• Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved. Complete call logs and reports.
• Research billing issues. Research misapplied payments.
• Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements.
• Telephone prospective customers to describe the service or merchandise offered, or to solicit information for surveys.
• Deliver prepared sales talks that are designed to initiate conversations about products and services, and persuade customers to buy, answer questions and quote prices.
• Record names, addresses, purchases and reactions, or sign people up to attend sales presentations. Identify potential customers and arrange appointments for sales demonstrations.
• Build relationships with current and potential customers and solicit sales for goods or services.

EDUCATIONAL QUALIFICATIONS

 

•   Post Graduate Diploma (P.G.D.) in Customer Relationship Management        

Institute of Customer Relationship Management, Nigeria.         2012

•   Higher National Diploma In Marketing (Upper Credit)

   Osun State Polytechnic Iree Osun State, Nigeria.                                2011

•   National Diploma In Marketing (Upper Credit)

   Osun State Polytechnic Iree Osun State, Nigeria.                                 2007

•   Secondary School Certificate Examination                              

   NEPASecondary School New Bussa, Niger State, Nigeria.             2003

 

 

 

 

 

 

 

 

PERSONAL DETAILS

 

Nationality:                            Nigerian.

Sex:                                         Female.

Date of Birth:                         26th May, 1986

Marital Status:                       Single.

Visa:                                       Business Visa

 

HOBBIES:

 

• Reading, Traveling, Sporting And Meeting People 

 

REFEREES:

 

• Available on Request.

Information