Description

Operations Consultant, you will be responsible for overseeing and optimizing restaurant operations to achieve maximum efficiency, profitability, and customer satisfaction. You will serve as a strategic partner to restaurant managers and franchisees, ensuring that all operations align with industry standards, policies, and brand expectations.

• Monitor and evaluate restaurant performance to ensure operational excellence and compliance with Quality, Service, and Cleanliness (QSC) standards.
• Develop and implement operational strategies to improve productivity, reduce costs, and enhance customer experiences.
• Conduct regular site visits to provide hands-on support, coaching, and feedback to restaurant teams.

• Collaborate with restaurant managers and franchisees to develop strong leadership pipelines through training and mentorship programs.
• Identify areas of improvement and implement development plans for team members to ensure high performance and succession planning.
• Foster a culture of accountability, teamwork, and continuous learning among restaurant staff.

• Analyze financial reports to assess performance metrics such as sales, profit margins, and cost control.
• Advise franchisees and managers on strategies to achieve or exceed financial targets.
• Assist in budgeting, forecasting, and resource allocation to optimize profitability.

• Ensure restaurants adhere to local labor laws, food safety regulations, and operational policies.
• Conduct regular audits to identify compliance issues and develop corrective action plans.
• Promote a safety-first culture, ensuring a secure and hazard-free environment for employees and customers.

• Drive customer satisfaction by ensuring restaurants deliver consistent, high-quality service and products.
• Monitor customer feedback and develop initiatives to address service-related challenges.
• Advocate for innovation to enhance the guest experience and operational efficiency.

• Collaborate with franchisees on business development strategies to grow market share and improve competitive positioning.
• Support new store openings by providing operational guidance and staff training.
• Partner with the marketing team to execute promotional campaigns and community engagement initiatives.

Information

Desired Skills & Experience

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum 5 years of experience in quick-service restaurant (QSR) operations or multi-unit management.

Skills:

• Knowledge of industry systems, standards, and processes is highly desirable.

Key Competencies:

• Operational expertise in QSR or retail management.
• Strong problem-solving and decision-making skills.

Location